Privacy Policy
How dravexilomar protects and manages your personal information
Introduction
At dravexilomar, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dravexilomar.com or use our financial trend recognition services. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please do not access our website or use our services.
Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you. The information we collect falls into two main categories: information you provide directly and information we collect automatically.
Personal Information You Provide:
- Name, email address, and phone number when you contact us
- Account credentials when you create an account
- Educational background and professional experience
- Learning preferences and program selections
- Payment information for course enrollments
- Communication preferences and feedback
- Any other information you voluntarily submit through forms or communications
Information Collected Automatically:
- IP address and geographical location
- Browser type, version, and operating system
- Device information and screen resolution
- Pages visited and time spent on our website
- Referral sources and search terms used
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected data for various purposes, always ensuring that our use is lawful, fair, and transparent. Our primary goal is to provide you with excellent educational services while respecting your privacy rights.
Primary Uses: We use your personal information to provide our financial education services, communicate with you about programs, process enrollments, and improve our educational offerings. We also use this information to comply with legal obligations and protect our legitimate business interests.
Specifically, we may use your information to send you educational materials, course updates, and program announcements. We analyze usage patterns to enhance our website functionality and develop new educational content that better serves our students' needs. Your information also helps us provide customer support and respond to your inquiries promptly.
Legal Basis for Processing
Under Canadian privacy law, we process your personal information based on several legal grounds. When you provide consent for specific purposes, we rely on that consent. We also process information when necessary to fulfill our contractual obligations to you, such as providing educational services you've enrolled in.
In some cases, we process information based on our legitimate business interests, such as improving our services, preventing fraud, and ensuring network security. We always balance these interests against your privacy rights and will not process your information if your interests override ours.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances outlined below. Any sharing is done with appropriate safeguards and only to the extent necessary for the stated purpose.
Service Providers
We work with trusted third-party service providers who help us deliver our educational services. These include payment processors, email service providers, and educational technology platforms. All service providers are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request. This includes cooperating with law enforcement, regulatory authorities, or court orders when legally obligated to do so.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will provide notice of such changes and ensure continued protection of your information.
Protection of Rights
We may share information to protect the rights, property, or safety of dravexilomar, our users, or others. This includes enforcing our terms of service and preventing fraud or other illegal activities.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures designed to ensure the ongoing confidentiality, integrity, and availability of your data.
We use industry-standard encryption protocols for data transmission and storage. Our systems are regularly monitored and updated to address potential security vulnerabilities. Access to personal information is restricted to authorized personnel who need the information to perform their job functions.
Important Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to protect your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The retention period varies depending on the type of information and the purpose for which it was collected.
Account information is typically retained while your account remains active and for a reasonable period after account closure. Educational records may be retained longer to provide transcripts and verify completion of programs. Financial transaction records are retained in accordance with applicable tax and business record requirements.
Your Rights and Choices
Under Canadian privacy law, you have several rights regarding your personal information. We are committed to facilitating the exercise of these rights and will respond to your requests in accordance with applicable law.
Access and Portability
You have the right to access your personal information and receive a copy in a commonly used format. We will provide this information within 30 days of your request, subject to identity verification.
Correction and Updates
You can request correction of inaccurate or incomplete personal information. We will make reasonable efforts to correct the information promptly and notify any third parties if necessary.
Deletion
You may request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes. We will evaluate each request individually.
Withdrawal of Consent
Where processing is based on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. Cookies are small data files stored on your device that help us remember your preferences and improve our services.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.
International Data Transfers
While dravexilomar is based in Canada, some of our service providers may be located outside Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.
These safeguards may include contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. We regularly review our international transfer arrangements to ensure continued compliance with applicable privacy laws.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
dravexilomar Privacy Officer
170 Boulevard Lebourgneuf
Québec, QC G2K 2M4, Canada
Phone: +1 (416) 587-8284
Email: info@dravexilomar.com
We will respond to your privacy-related inquiries within 30 days of receipt.